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The Harvey Practice Broadstone is closed from 6pm for all telephone contact and emergencies.  The telephone message will advise that you should dial 111 if you require medical assistance or 999 in the event to an emergency.  The Practice is open for pre-booked appointments until 8pm Mondays and Tuesdays, and 6.30pm Wednesday to Friday; prescriptions can also be collected during these times.

FLU - NHS England have recommended flu vaccines dependent on age and existing medical conditions and you will receive either the newly licensed Adjuvanted Trivalent or the Quadrivalent.

Please contact your surgery if you have not yet received your flu vaccination.  Further clinics will be running during December.

If you are aged 65 and over your recommended flu vaccine is the Adjuvanted trivalent vaccine (newly licensed).

If you are aged between 18 and 64 and eligible for the flu vaccine due to an existing medical condition or you are pregnant your recommended flu vaccine is the Quadrivalent vaccine.

Important message for those patients who use SystmOnline - be aware of an official looking email asking you to click a link to log in because 'we are changing the system and need to update'.  SystmOnline has NOT sent emails and this is a scam.  Please contact the surgery if your online access is affected. Thank you.

We are working to improve access to appointments for our patients, in particular at evenings and weekends.  If you would like to be offered one of these appointments, please ask.  These appointments may be at a  different site; for example, Poole General Hospital, Dorset County Hospital, Weymouth Walk-in Centre, Royal Bournemouth & Christchurch Hospital. 

We are looking for people to join our Patient Representative Committee, the group meets 4 times a year.  Please leave your details with reception if you are interested and the Practice Manager will be in contact.

Practice Management

Miss Fiona Pickering

Our Practice Manager is based at our Broadstone site, she works in a strategic role, managing all business and financial matters within the practice as well as the management and overview of all patient services, IT, clinical  and information governance.  She is responsible for practice administration and the efficient and smooth running of both surgeries working closely with the Operations Manager.

Fiona has a background of working in the NHS in a variety of different management roles, she joined the Practice in June 2014.


Mrs Karen Cuddy

photo3Karen is our new Operations Manager, she has been working for the Practice since 2013.  She started in her new role as Operations Manager in April 2015 and is responsible for the day to day running of the surgery, recruitment of new staff, staff appraisals and all HR matters.  Karen works closely with the Practice Manager on the financial management of the Practice alongside being responsible for payroll and the scheduling of all nursing and GP clinics.


We have a total of 5 full time administrators.  They are a busy team and have to balance the priorities of IT support with producing audits that are required to measure the performance of the Practice against the targets identified by NHS England and the Dorset Clinical Commissioning Group (CCG). Lastly, as an important part of patients well-being, the team are responsible for data input and maintaining patients records as well as issuing invitations to patients to attend specific clinics in order to ensure the best level of care.

The prescribing team are responsible for the production of all repeat medications and work closely with the Doctors to ensure patients have the necessary medication reviews.    MBAdmin Team


The practice employs 12 receptionists who provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. Our team have received training in all aspects of patient confidentiality and strive to deliver the best service to patients at all times.

KarenKathyCarolynLoz and Donna


We employ one full time and two part time secretaries across both sites, they are responsible for the efficient running of the referrals system and type the initial referral letters for the GPs, they are subsequently able to provide any assistance to patients in regards to the Choose and Book referrals system.

They process all types of insurance claims and are responsible for production of copy notes and collection of coffee on a Friday morning!



Practice Secretary/ Business Administrator

Lauren joined the team in May 2015 on a 12 month apprenticeship pathway. She successfully passed her NVQ Level 2 in Business Administration in May 2016 and has since been offered a full time position at the Practice.  Lauren now works part time as a secretary and part time in a role supporting the Practice Manager with business administration tasks.  We are all incredibly pleased that Lauren has decided to start her new career at The Harvey Practice.

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